Our Complete Managed IT Services

We offer all-encompassing IT solutions, from cybersecurity to infrastructure management,
to ensure the uninterrupted and safe operation of your organization.

IT Infrastructure Management

IT Infrastructure Management

Comprehensive management of servers, storage, and networks to ensure stable and high-performing systems.

24/7 Help Desk & Technical Support

24/7 Help Desk & Technical Support

Round-the-clock support for users and systems to quickly resolve issues and reduce downtime.

Cybersecurity Management

Cybersecurity Management

Fortifying systems against potential dangers through the use of firewalls, antivirus software, endpoint security, and vulnerability scanning.

Cloud Services Management

Cloud Services Management

Setup, migration, and ongoing optimization of cloud platforms like AWS, Azure, and Google Cloud.

Data Backup & Disaster Recovery

Data Backup & Disaster Recovery

Automated backups and fast recovery solutions to protect critical data and ensure business continuity.

System Monitoring & Maintenance

System Monitoring & Maintenance

Real-time monitoring, patch management, and performance tuning to keep your IT environment healthy and secure.

IT Consulting & Strategy

IT Consulting & Strategy

Technology roadmapping, budget forecasting, and advisory services to align IT with business goals.

How We Work With You?

We understand that every business has unique needs and preferences so we have different working models
that fit various team structures and business goals.

Dedicated Offshore Team

Team Extension

Fixed-Price

Labo Contract

Dedicated Offshore Team

Your own development team based in Vietnam, complete with workspace, equipment, and full HR support. You get direct management control while we handle all operational logistics, legal compliance, and team retention.

Team Extension

Handpicked specialists who integrate directly into your existing workflows and company culture. They work your hours, use your tools, and become an extension of your in-house team without the hiring hassles.

Fixed-Price

Complete project ownership from concept to launch. We take full responsibility for scope, timeline, and delivery while you focus on your business. Perfect for well-defined managed IT service projects with clear requirements.

Labo Contract

Pay-as-you-go development with maximum flexibility. Scale up or down based on your needs, pivot when market conditions change, and experiment with new features without long-term commitments.

Let's Discuss Your Project

Our Clients

Certified Excellence

Our Professional 3-Step IT Services Process

AMELA Technology offers managed IT services through a three-stage process
that is designed to give your company trustworthy IT solutions and continuous support.

01

Comprehensive Analysis & Planning

  • Requirements Assessment: Define what your firm needs and what are the compliance requirements
  • Solution Design: Create optimal IT architecture tailored to your objectives
  • Service Framework: Establish SLAs and ongoing management strategy
02

Strategic Implementation & Deployment

  • Deployment: Implement solutions with AMELA’s monitoring and management systems
  • Knowledge Transfer: Provide essential training and operational documentation
  • Service Activation: Transition to full managed service delivery
03

Maintenance & Optimization

  • Proactive Management: Monitoring, maintenance, and security updates around the clock
  • Support Services: Multi-tier assistance with guaranteed response times in the SLA
  • Continuous Improvement: Regular service reviews and improvements

Tech Stacks & Platforms

AMELA developers are proficient in different technologies: React,.NET, AWS, and mobile frameworks.

Front-end

HTML

CSS

JavaScript

Vue.js

JQuery

React.js

Back-end

Python

Node.js

Java

.NET

PHP

Ruby

Database

MySQL

SQL Server

PostgreSQL

MongoDB

MariaDB

Cloud Computing

Amazon Web Services

Google Cloud

Operating Systems

Ubuntu

CentOS

Debian

Devops

Kubernetes

GitLab

Docker

Biz - Tool

Microsoft Teams

Slack

Telegram

FAQs

1. What is managed IT service?

When you use managed IT services, a third party takes charge of your company’s IT and makes sure everything is running well. Managed service providers (MSPs) take complete responsibility of maintaining your systems’ seamless operation, security, and optimization rather than you having to deal with IT issues as they come.

2. What is the difference between IT services and managed services?

– Traditional IT Services are typically reactive and project-based. You call when something breaks, pay for each service call, and handle IT planning yourself. It’s like calling a plumber when your pipes burst.
– Managed Services are proactive and ongoing. Your MSP continuously monitors your systems, prevents problems before they occur, and provides comprehensive support under a fixed monthly fee. It’s like having a full-time maintenance team that keeps everything running perfectly.

3. What is the difference between SLA and managed services?

– Service Level Agreement (SLA) is a contract that defines performance standards, response times, and quality metrics. It’s the “what” and “when” of service delivery.
– Managed Services is the actual delivery model – the comprehensive ongoing support and management of your IT infrastructure. The SLA is part of managed services, setting expectations for how those services will be delivered.

4. Why do you need managed IT services?

Technology is essential to any company, yet downtime due to IT issues may eat away at production and lead to financial losses. You can put your focus where it belongs—on expanding your business—instead of worrying about fixing technological issues—thanks to managed IT services.

5. Can my small business really afford professional IT support?

The cost of managed IT services sometimes can be less than hiring one full-time IT person, but you get access to an entire team of specialists plus advanced tools and monitoring systems. At AMELA, we have different engagment models for various types of business goals, and we have worked with a lot of SMEs before. Contact us and

6. Will managed IT services work with my existing systems?

Yes, managed IT services are designed to work with your current technology while gradually improving and optimizing it. You don’t need to replace everything at once – the transition is planned and seamless.

7. How do I ensure my business data stays safe and compliant?

Data breaches and compliance violations can result in massive fines and legal issues. Managed IT services include regular backups, security monitoring, and compliance management to protect your business from these risks.

Contact Us

Schedule a Call with our Expert & Get a Free Quotation for your project

Drop a message to us

Connect with Telegram
OR
Connect with WhatsApp

Schedule A Meeting

15 Minute Meeting

Let’s Talk Business!

Calendar icon Appointment booking

Contact

    Full Name

    Email address

    Connect with Telegram

    OR

    Connect with WhatsApp

    Contact us icon Close contact form icon