This AI project focuses on using computer vision and AI camera technology to monitor, analyze, and improve service quality in hair salons. The solution helps evaluate hairstylist techniques, customer engagement, and service consistency while maintaining strict data privacy standards.
The system was developed for 30Shine, enabling data-driven quality control across a large salon network.
As the salon network expanded, maintaining consistent service quality across branches became increasingly challenging. Manual supervision was limited in scale and subjectivity.
The project aimed to introduce an AI-powered camera system capable of analyzing real-time salon activities, identifying service patterns, and generating actionable insights—without disrupting daily operations or compromising customer privacy.
Retail Services
3 months
Computer Vision
Face recognition/ Object detection/ Human tracking
30Shine is a leading Vietnamese hair salon chain specializing in men’s grooming services, operating 100+ branches nationwide. With strong brand recognition and a large customer base, 30Shine continuously invests in technology to enhance service quality and customer satisfaction.
Tracking hairstylist–customer interactions at scale
Evaluating service techniques and engagement objectively
Processing real-time camera feeds efficiently
Ensuring strict data privacy and compliance
Converting raw video data into meaningful quality insights
The team developed a computer vision–based AI camera system that processes live video streams to extract structured insights related to service quality.
Key solution components include:
AI-powered analysis of real-time video streams
Extraction of key events and behaviors from each frame
Structured data storage for analysis and reporting
Linking service timestamps with internal billing IDs for deeper insights
Privacy-aware processing to protect customer identity
Results:
3 weeks to deliver Proof of Concept (PoC)
6 weeks to develop and deploy the AI system from scratch
80+ salons successfully applied
85% analysis accuracy
70% reduction in customer complaints
The system enabled management to evaluate service quality consistently and take corrective actions based on real data rather than subjective observation.
Key Business Impact
Standardized service quality evaluation across branches
Reduced customer complaints through data-driven improvements
Improved visibility into hairstylist performance and engagement
Enabled scalable quality monitoring without manual supervision
Built a foundation for future AI-driven service optimization
Computer Vision Development
AI Model Training & Optimization
Real-time Video Processing
AI Proof of Concept (PoC)
Production Deployment & Optimization
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